We take pride in our customer service at Wrap Artist Baskets and this includes not only the quality of our products, but also the speed of our service and shipping. Keeping this in mind, we require that any cancellations be made within 12 hours of order confirmation. Any order not cancelled within 12 hours will be subject to a non-refundable handling fee and service charge equal to 20% of the total order. The buyer will also be responsible for the shipping charges on any order that has actually been shipped prior to cancellation, as well as any return shipping costs. Shipping charges are non-refundable.
The 12 hour cancellation window does not apply to orders where same-day shipping has been requested. In the case of a same-day shipping request, all orders must be cancelled within 3 hours of order confirmation or be subject to the same refund/replacement restrictions as outlined above.
Any custom order of multiple baskets will have the same 12 hour cancellation window; however the customer forfeits a 50% non-refundable fee to cover the cost of supplies and labour.
All cancelled orders placed with a credit card that have already been processed will be subject to a $10.00 cancellation fee.
Quality is of utmost importance to us. If your gift arrives damaged in any way we will either replace it or refund your purchase. Please see our Return Policy for more information regarding replacement products.